Activate GOtv after payment: All about GOtv reset error code
GOtv error codes frequently occur when your subscription has lapsed. Usually, you do not need to manually reset GOtv after payment. You need to pay your GOtv subscription with the decoder turned on; everything should then work fine. If you encounter an error while attempting to reset your GOtv decoder or any other technical problems, here is a helpful guide on the GOtv reset code.
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TABLE OF CONTENTS
- Key takeaways
- GOtv reset code after payment
- What is the SMS code for GOtv?
- How to activate GOtv after paying?
- How to clear E16 on GOtv?
- Will you have to get another decoder for digital migration?
- How to pay for the GOtv subscription?
- Why is your GOtv not working after payment?
- How do you confirm your payment on GOtv?
- How to clear the GOtv error code after payment?
- What is the Gotv Nigeria customer care number?
Key takeaways
- Normally, after payment, GOtv activates automatically if the decoder is switched on.
- Errors like E16 occur when subscriptions lapse or when payments are delayed.
- You can reset GOtv channels via the menu on your remote control.
GOtv reset code after payment
GOtv has a lot of great channels, and their packages are affordable. If you need help with watching the channels, there are quick and easy steps on how to activate Gotv on the phone or on TV.
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How to clear the error code on GOtv after payment
If you want to use your phone to reset your GOtv decoder, here is what you can do:
- Send a text with the word "Reset" and your IUC number to 288 (the default GOtv reset code). Example: "Reset 0123456789" to 288.
IUC stands for Identification User Code. It is the unique serial number of your decoder that can be found on a red sticker on the bottom panel of the decoder.
Alternatively, you can use the USSD code *288# on any cell phone network to get to Customer Care and speak with someone about your issue.
How to reset GOtv online using GOtv self-service
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Apart from using your phone, you can also reset your GOtv decoder online. Below are step-by-step guides on how to activate the GOtv decoder for the first time.
- Visit the official GOtv website.
- Log in to your Eazy GOtv account using your IU account number and surname.
- Go to the GOtv self-service.
- Click on the "Clear Error Code" dialogue box.
- Enter your IUC number and then select GOtvE16.
- Enter the error code displayed on your screen and click on "Clear Error".
- Then click on the "Reset device now" option.
- This should reset your GOtv decoder.
How do you restore all your channels on GOtv?
You can reset GOtv channels via the menu on your remote control. Here are the steps to guide you.
- Press "Menu" on your remote.
- Select "Advanced Options".
- Then select "Installation".
- Select "Tuning".
- Then select "Automatic Scan" and press the "OK" button.
- Press the exit button on the remote once scanning is completed.
This should restore your subscribed channels. Do not interrupt the scanning while it is still in progress.
What is the SMS code for GOtv?
The GOtv USSD code to clear the error is *288#. You can also use the code to check what you owe, view transactions and reconnect.
How to activate GOtv after paying?
To activate GOtv after payment, ensure your decoder is switched on during and after the payment so that activation occurs automatically. If an error appears, simply send Reset + your IUC number to 288 or use *USSD 288# to clear and reconnect.
How to clear E16 on GOtv?
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The E16 error code indicates that you have been disconnected for not paying your subscription or upgrading your decoder before expiry. To clear this error, send an SMS of "Reset" and your IUC number to 288.
Will you have to get another decoder for digital migration?
GOtv is already on the latest DVB-T2 technology, so there is no need to replace or upgrade your decoder – going with GOtv means you will be on the latest technology.
How to pay for the GOtv subscription?
There are various methods to pay for your GOtv subscription. They include Quickteller, Bank USSD codes, GOtv App, VTpass, GlobalPay or visit GOtv authorised dealers near you.
Why is your GOtv not working after payment?
GOtv may not work after payment if your subscription had already lapsed or the decoder was off during payment, causing a delay in activation. Simply clear the error by sending Reset + IUC number to 288 or use *USSD 288# to reconnect.
How do you confirm your payment on GOtv?
You can confirm your GOtv payment by dialing *USSD 288# to view transactions and subscription status. You can also log in to your GOtv Eazy Self-Service account using your IUC number to check if the payment has been successfully updated.
How to clear the GOtv error code after payment?
To clear the GOtv error code after payment, send Reset + your IUC number as an SMS to 288 while your decoder is turned on. You can also dial *USSD 288# to access support and clear errors if activation does not happen automatically.
What is the Gotv Nigeria customer care number?
The customer care number for GOtv Nigeria is +234 803 904 4688 (or 0803 904 4688) for general support. You can also contact them via email at GOtvNigeria@multichoice.co.za.
The above GOtv reset code guide will assist you in case of any difficulty. You can contact them via their official website or visit their local offices if you encounter any additional challenges.
DISCLAIMER: This article is not sponsored by any third party. It is intended for general informational purposes only and does not address individual circumstances. It is not a substitute for professional advice or help and should not be relied on to make decisions of any kind. Any action you take upon the information presented in this article is strictly at your own risk and responsibility!
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Jackline Wangare (Lifestyle writer) Jackline Simwa is a content writer at Legit.ng, where she has worked since mid-2021. She tackles diverse topics, including finance, entertainment, sports, and lifestyle. Previously, she worked at The Campanile by Kenyatta University. She has more than five years in writing. Jackline graduated with a Bachelor’s degree in Economics (2019) and a Diploma in Marketing (2015) from Kenyatta University. In 2023, Jackline finished the AFP course on Digital Investigation Techniques and Google News Initiative course in 2024. Email: simwajackie2022@gmail.com.
Adrianna Simwa (Lifestyle writer) Adrianna Simwa is a content writer at Legit.ng where she has worked since mid-2022. She has written for many periodicals on a variety of subjects, including news, celebrities, and lifestyle, for more than three years. She has worked for The Hoth, The Standard Group and Triple P Media. Adrianna graduated from Nairobi University with a Bachelor of Fine Arts (BFA) in 2020. In 2023, Simwa finished the AFP course on Digital Investigation Techniques. You can reach her through her email: adriannasimwa@gmail.com
