Airtel Nigeria: How to speak with a customer care agent

Airtel Nigeria: How to speak with a customer care agent

Airtel is one of the most popular and fast-growing mobile network providers in Nigeria. It has millions of subscribers who like it for its cheap data plans and its fast and reliable internet service. Most of its subscribers contact Airtel customer care for queries on data plans, new offers, how to connect to the network, and so on. Talking directly to an agent is the preferred way to get your issues solved quickly. How do you get to speak to an agent?

Airtel customer care line
Image:, @AirtelNigeria
Source: UGC

The network's users can also call to get updates on their data tariffs, unlimited plans, bonuses, and the status of their subscriptions and promotional messages. With the agents, you can be sure to get credible responses to your queries and complaints.

Airtel customer care number Nigeria

The Airtel customer service number is an easy one to remember. The number is 111 or 121 and you can dial this code directly on your mobile device for free. When you call, you will want to talk to them immediately. It, however, may take a few minutes before the agent picks up so a little patience will help.

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The Airtel customer care line is toll-free and is available 24/7. You can also contact them through the official website.

Airtel customer service
Source: UGC

How to speak with Airtel customer care in Nigeria

Most of us still remember the good old times when speaking to your mobile network assistant was extremely simple. You had to call the Airtel Nigeria customer care number and respond with the ‘0’ option to be transferred directly to an agent. However, the dynamics have changed.

Today you cannot call 111 and dial 0 to speak to an agent as the ‘Zero’ menu no longer works. When you call the helpline 111, you will get different options to dial based on your query at the moment. This is how to speak with Airtel customer care agent:

  1. Dial the free number 111/121
  2. Listen to options and respond by clicking on number 3.
  3. Respond again by clicking on number 6.
  4. You will then be forwarded to an agent, but this might take a few minutes.
  5. Express your queries and complaints and they will respond to you, hopefully with a solution.

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Those of you who prefer getting help over the internet can do that on their website or send an email to You will get feedback from an agent in the fastest time possible. You can also opt to visit their nearest service centers and offices in your area.

All these methods should work just fine, as well as the toll-free phone number dialed directly from your handset. If you wish to call customer care for Airtel from abroad, you can dial the numbers: +234 802 150 0111 or +234 802 150 0121 to get the most of their services.

Now you can contact an Airtel customer care agent easily with the contacts provided above. Get your issues resolved for the better.


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