NIMC, NIPOST, Others Rank Among Poorest Performers as PEBEC Releases BFA Report
- PEBEC identified NIMC, NIPOST and the Ministry of Interior as some of the poorest performing institutions in its 2025 BFA assessment
- The report showed that several MDAs scored poorly on efficiency, transparency and adherence to service timelines
- Complaints from key states and mystery shopper findings revealed widespread service delays, inactive channels and outdated procedures
A new assessment by the Presidential Enabling Business Environment Council (PEBEC) has identified the National Identity Management Commission (NIMC), the Nigerian Postal Service (NIPOST) and the Ministry of Interior among the poorest-performing government institutions in the country, following a year-long evaluation of compliance with the Business Facilitation Act (BFA) 2022.
The 2025 BFA Performance Report, covering January to October, paints a troubling picture of widespread inefficiencies across several Ministries, Departments and Agencies (MDAs) at the heart of Nigeria’s service delivery structure.
Source: Twitter
While some agencies demonstrated progress in meeting service-level agreements and improving transparency, PEBEC’s findings reveal that many others remain unable to provide reliable, predictable or timely services to citizens and businesses.
According to the report, NIMC and NIPOST performed far below statutory expectations, scoring zero per cent in efficiency compliance, a metric that measures an agency’s ability to deliver services within published timelines.
The Ministry of Interior also ranked near the bottom, recording only 20 per cent efficiency, despite its pivotal role in processes such as citizenship, residency and security documentation.
PEBEC noted that these poor outcomes reflect deeper institutional weaknesses, including inconsistent reporting, limited automation, slow complaint resolution, and poor coordination across service touchpoints.
The report further indicates that many of the worst-performing MDAs either failed to submit timely monthly compliance reports, published incomplete or outdated service information, or could not demonstrate any verifiable adherence to their own service timelines.
Mystery shopping assessments carried out across digital and physical channels showed repeated cases of unanswered emails, inactive phone lines, non-functional portals and unclear procedures. The situation, according to PEBEC, has resulted in a service environment in which users often face long delays, misinformation and avoidable bureaucratic barriers.
Beyond federal institutions, the council also observed growing complaints from citizens in Abuja, Lagos, Kano, Enugu and Rivers, where PEBEC’s ReportGov QR codes were deployed at airports to capture real-time feedback.
The complaints highlight persistent bottlenecks involving identity verification, immigration procedures, land-related queries and tax administration, suggesting that state-level service structures are also contributing to broader inefficiency despite ongoing efforts to streamline processes.
PEBEC warned that poor-performing institutions risk undermining progress made in Nigeria’s ease-of-doing-business reforms and weakening investor confidence. The council stressed that the BFA was designed to eliminate administrative bottlenecks and enforce predictable timelines across government, but noted that several MDAs have yet to align with the law’s mandatory standards.
The Secretariat emphasised that the next phase of assessment will introduce tighter accountability by reviewing compliance with the Default Approval provision, which compels agencies to grant approvals automatically when they fail to act within stipulated timelines. It added that enforcement of the One-Government directive, intended to improve coordination and data-sharing, will also form part of future rankings.
Despite the challenges, PEBEC said the data gathered this year confirms that reform momentum is gradually taking root but warned that significant gaps remain, especially among MDAs whose performance problems have now become systemic.
The council called for urgent leadership attention, deeper digital integration and stronger institutional discipline to ensure that every MDA delivers services in line with Nigeria’s economic goals and the expectations of its citizens.
Source: Legit.ng
