Zenith, GTB, and 22 Other Commercial Banks' Genuine Customer Care Phone Numbers, Emails for Complaints

• The Central Bank of Nigeria's drive to ensure more Nigerians use electronic channels for transactions has led to a rise in customer complaints
• Fraudsters are taking advantage of this by creating fake customer care accounts on social media to defraud unsuspecting Nigerians
• Legit.ng has provided a comprehensive list of all commercial banks' contact details, including Zenith and GTB, in case there is a need to make a complaint

According to the Central Bank of Nigeria (CBN), there are 24 licensed commercial banks operating in the country.

The banks, along with other financial institutions, are responsible for managing over 192 million accounts, a number that exceeds the population of many African countries.

However, the increase in bank accounts presents a significant challenge, especially with the shift toward electronic banking.

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According to an analysis of e-payment data by the Nigerian Interbank Settlement System (NIBSS), the volume of e-payment transactions in February 2023 alone was 183.69 million from 108.13 million in January.

This rise in electronic transactions also correlates with an increase in customer complaints.

Earlier, Legit.ng reported 5.7 million customers of 10 Nigerian banks filed complaints from January 1 to December 31, 2021, a massive increase from the 2.69 million complaints received within the same period in 2020.

These figures are expected to continue to increase in 2022 and beyond as more Nigerians use electronic transactions.

List of banks customer care phone numbers, email, and social media handles

For customers who have complaints, here are the email and phone numbers for banks' customer care services.

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Failed bank: How to get back your money if your bank suddenly crashes

Meanwhile, in another report, Legit.ng revealed how bank customers could get their money back even if their bank fails.

This information is important given the crash of two big banks in the US, which left many Nigerians concerned about the financial health of their banks.

Not to worry, the Nigerian government has insured money deposited in any Nigerian bank through the NDIC.

Source: Legit.ng