MOJEC meter codes and troubleshooting: Why my meter showing failed
MOJEC prepaid meters are widely used to help households monitor and manage their electricity consumption. Understanding MOJEC meter codes and troubleshooting can help users identify common issues, check meter status, and resolve problems such as error messages or failed connections. When a meter shows a failed message, knowing the possible causes and solutions can save time and prevent unnecessary service delays.
Source: UGC
TABLE OF CONTENTS
- Key takeaways
- MOJEC meter codes and troubleshooting
- Frequently Asked Questions
- Why is your prepaid meter showing failed?
- Why is your prepaid meter not supplying power?
- What is the code for the meter in MOJEC?
- How do you stop your MOJEC meter from beeping?
- How do you check your unit on MOJEC prepaid meter?
- Why is your MOJEC prepaid meter rejecting token?
- How to check MOJEC meter number?
- How to check meter no using CIU?
- What is the code to unlock my prepaid meter?
Key takeaways
- A failed message on a MOJEC meter can be caused by issues such as incorrect token entry, communication problems, low battery, or technical faults.
- Checking the meter display and using the correct codes can help users identify the source of common prepaid electricity problems.
- Ensuring that tokens are entered correctly and confirming the meter number before purchase can prevent many connection errors.
- Power supply interruptions and wiring issues can affect meter performance and may require inspection by a qualified technician.
- Persistent meter failures should be reported to the electricity provider for proper diagnosis and professional support.
MOJEC meter codes and troubleshooting
MOJEC prepaid meter codes are a combination of numbers used to instruct the prepaid meter. As a user, you dial the codes on the Customer User Interface (CUI) or User Interface Unit (UIU), commanding the meter to perform certain functions.
Different electricity distribution companies use MOJEC prepaid meters, and the codes may vary depending on the region and distribution company. Users who want a complete reference list can access a MOJEC meter codes PDF containing different commands, functions, and instructions for managing their prepaid meters.
This guide on MOJEC meter codes and troubleshooting 2026 explains common codes, error messages, reset procedures, and solutions users can follow when their prepaid meter develops problems. You can also download a MOJEC meter codes and troubleshooting PDF for easier reference when checking meter functions.
AEDC prepaid meter codes
Abuja Electricity Distribution Company (AEDC) is a major power distributor in Niger, Kogi, and Nasarawa States. AEDC MOJEC prepaid meter users within the regions should familiarise themselves with the following codes.
Code | Function |
009 | Credit balance |
040 | Credit amount |
070 | Current date |
100 | Meter number |
048 | Emergency credit |
200 | Previous charged date |
202 | Previous charged credit |
032 | Total charging amount |
045 | Disable audio alarm |
201 | Previous charged time |
203 | Previous charged token |
How to troubleshoot a MOJEC meter showing failed
- Confirm the token details: Check that the token matches your meter number and that all digits have been entered correctly.
- Restart the meter: Switch off connected appliances and check whether the meter resumes normal operation after power is restored.
- Check the display and keypad: Ensure the screen is visible and the keypad responds when entering codes or tokens.
- Try entering the token again: Carefully re-enter the token without spaces or missing numbers.
- Contact your electricity provider: If the failed message continues, the issue may require technical assistance or a meter reset.
Ikeja Electric prepaid meter codes
Ikeja Electric (IE) is another power distribution company using MOJEC prepaid meters. Its coverage areas are the northern part of Lagos State and sections of Ogun State. Below are its meter codes and meanings.
Code | Function |
004 | Total import energy |
009 | Credit balance |
040 | Credit amount |
448 | Current month's active total energy |
MOJEC prepaid meter error codes
Source: UGC
The MOJEC prepaid meter problems indicate the meter is faulty or the user has performed an incorrect procedure. Like other electronic devices, MOJEC meters may experience meter problems such as token rejection, system faults, or display errors. One common issue is a prepaid meter showing failed, which may happen due to incorrect tokens, communication errors, or technical faults. Here is a list of common error codes, meanings, and possible solutions.
- Error 1 – This error code indicates an issue with the Random Access Memory (RAM). In most situations, solving the problem is beyond the user's ability, and calling the company for help is recommended.
- Error 2 – This is an Electronically Erasable Programmable Read Only Memory Error (EEPROM). This technical fault causes your Read Only Memory (ROM) to erase or reprogram. It is advisable to call your service provider for assistance whenever you see the error.
- Error 3 – This error indicates a power diode failure. An excessive forward current or a large reverse voltage causes it. A qualified electrical technician can fix the problem, but you can call the service provider for assistance.
- Error 6 – A MOJEC prepaid meter showing failed may be due to either using the wrong key or the key associated with the meter having a problem. To solve it, call the company.
- Error 10 – This error indicates a problem with the meter number. If the keys are not clear, clean them and try again. If the problem persists, call the service provider for assistance.
- Error 12 – This is a key pass error. You may have entered an invalid key. Repeat, ensuring you enter the right keys, but if the error persists, contact support for help.
How do I reset my Mojec meter?
When basic troubleshooting does not solve the issue, users can try the MOJEC prepaid meter reset code as a final step before contacting their electricity provider. Here are the steps for the MOJEC prepaid meter reset code.
- Dial 990 and press the Enter key.
- Dial 0000, then press the Enter key. The word 'Good' should be displayed.
- Dial 999, then press the Enter key. The word Reset should be displayed.
- Unplug the CIU, and then plug it in.
- Load the token again. The meter should function properly.
MOJEC customer care contacts
In some instances, resetting the prepaid meter would be in vain. If the errors persist, contacting MOJEC customer care for assistance is recommended. The company’s offices are in Lagos and Abuja. If you have queries or concerns, you can seek assistance from the company by calling:
- 014538014
- 014538015
- 08174589132
- 09169973148
How to use a MOJEC meter?
If you are stuck on what to do with your meter, here is a step-by-step guide on how to activate a MOJEC prepaid meter.
- If your meter requires activation, load the activation token first. This token is usually provided when the meter is installed.
- Enter the token number on your User Interface Unit (UIU) or directly on the meter keypad.
- Input your meter number on the UIU and press the Enter key.
- The UIU will display a “successful” message once the pairing is complete.
- Purchase an energy token from your electricity provider or vendor.
- Enter the 20-digit energy token number on the keypad.
- Press Enter to load the token. Once successful, the meter will update with your purchased energy.
- If the meter fails to accept a token or displays an error, recheck the token and re-enter it carefully.
- Contact your electricity provider’s support team for assistance if issues persist.
How do you know your MOJEC has been activated?
New users may need a MOJEC meter activation code before loading electricity tokens and using the meter normally after installation. If your MOJEC meter has been activated, you will receive an SMS notification on your mobile phone within 72 hours of installation. If you do not receive the message, you can log in to the IE portal, enter your meter number, and click the submit button.
The activation token will be displayed instantly. For meters that do not require an activation token, an error message similar to the one below will appear.
Error Message: Your meter does not require activation token or meter has not been activated. please call our customer care numbers on: 01-4483900, 01-7000250 or 07000225543 for assistance.
Frequently Asked Questions
Why is your prepaid meter showing failed?
A possible cause of a failed meter could be a mismatch between the meter serial number on the token and the physical meter number on the meter.
Why is your prepaid meter not supplying power?
If your prepaid meter is not powered, use a battery. Alternatively, you can connect it directly to a socket if it does not have a battery.
What is the code for the meter in MOJEC?
You can pay for Ikeja Electric using multiple methods, including the USSD code *565*6*0013*MeterNo/AccountNo/Amount#
How do you stop your MOJEC meter from beeping?
To silence your meter when it is beeping due to low tokens, dial 045 and press Enter. It will go silent.
How do you check your unit on MOJEC prepaid meter?
To check your prepaid meter balance, dial 009 and press the Enter key. The balance will be displayed on the device’s screen.
Why is your MOJEC prepaid meter rejecting token?
If your MOJEC prepaid meter is rejecting tokens, double-check the token you entered for any errors. Ensure all digits are correct and input them in the correct order. If it persists, contact your electricity provider or vendor to confirm the token is valid and matches your meter number.
How to check MOJEC meter number?
Press 65, then press the Enter/OK button. The meter number will be displayed on the screen. It is usually an 11-digit or 12-digit number. For more detailed instructions on installation, activation, and error handling, users can refer to a MOJEC prepaid meter manual PDF provided by the relevant electricity distributor.
How to check meter no using CIU?
To check your meter number using a Customer Interface Unit (CIU) in Nigeria, follow these steps:
- Connect the CIU to a power source or insert batteries if it supports battery operation.
- Plug the CIU into the wall socket connected to your prepaid meter.
- Enter the code 65 on the CIU keypad.
- Press the Enter/OK button.
- Your meter number will appear on the CIU screen. It is usually an 11-digit or 12-digit number.
What is the code to unlock my prepaid meter?
There is no single universal “unlock code” because the correct solution depends on why the meter is locked or showing an error.
Learning about MOJEC meter codes and troubleshooting makes it easier to handle common prepaid meter challenges and understand what different error messages mean. Whether the issue is related to token entry, power supply, or meter communication, proper troubleshooting can help restore normal operation. If the problem persists, contacting the electricity provider or a qualified technician is the best way to get further assistance.
Source: Original
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