"They'll Open, Close Accounts For Customers:" First Bank Speaks on Introduction of Robots, Staff Jittery

"They'll Open, Close Accounts For Customers:" First Bank Speaks on Introduction of Robots, Staff Jittery

  • First Bank of Nigeria has allayed the fear of redundancy at the bank with the introduction of robots
  • The Managing Director of the Bank, Adesola Adedutan, said the robots are there to enhance customer experience and not replace staff
  • He said the robots would issue debit cards, answer inquiries, open and close accounts

The managing director and chief executive officer of First Bank Nigeria, Adesola Adeduntan, has said the new technology and digital service experience introduced into the bank will curb forgery, fraud, and other financial crimes in the industry and not affect staff services.

The First Bank MD disclosed this yesterday during the launch of the bank branch's second fully automated Digital Xperience Centre at the University of Ibadan.

First Bank, Robots, Adedutan
First Bank robots will issue debit cards, open and close accounts. Credit:@gunde1
Source: Twitter

Robots to issue debit cards, open and close accounts

Adeduntan said the days of stranded customers are over with the new technology at the centre and revealed that customers can now easily transact business at the bank without human interactions.

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The First Bank boss added that the robots would issue debit cards, help with inquiries, account opening, and account blocking.

He stated that the bank is the first to introduce robots into the Nigerian banking system, with its first launch at its Victoria Island office in Lagos.

The Digital Xperience Centre is an essential milestone by First Bank to revolutionise the banking sector in Nigeria with its state-of-the-art hub, which puts customers at an advantage, Adedutan said.

Adedutan revealed that the robots are designed to care for the growing needs of customers and the banking public, allowing customers to wade through the digital landscape confidently.

The move aligns with FG's policy

He said the gesture aligns with the bank's initiative and commitment to exceptional service delivery, customer experience, and staying ahead of the financial curve with innovation.

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Vanguard reports that the First Bank's boss said using biometrics and the National Identification Number (NIN) will enable the oldest bank in Nigeria to work in synergy with government policies.

He said:

"We also have a cash recycler which means you don't have to go to any branch for transactions, you can just put your cash into the machine, open your account number, and it will issue you a receipt; in this way, it secures your accuracy in your transactions."
"This technology will reduce and curb fraud, forgery, and other vices in the system."

“Tap on my chest”: First Bank installs robot in branch, video of interaction with customer goes viral

Legit.ng earlier reported that the next time you walk to one of First Bank of Nigeria branches, you might not be welcomed by a human being but a robot.

A recently released viral video captured a customer engaging with a robot representative offering to assist.

The two minutes video captured at one of the First Bank of Nigeria branches in Abuja quickly gained traction on social media.

Source: Legit.ng

Authors:
Pascal Oparada avatar

Pascal Oparada (Business editor) Pascal Oparada is a Mass Communications Graduate from Yaba College of Technology with over 10 years of experience in journalism. He has worked in reputable media organizations such as Daily Independent, TheNiche newspaper, and the Nigerian Xpress. He is a 2018 PwC Media Excellence Award winner. Email:pascal.oparada@corp.legit.ng

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