“Tap on My Chest”: First Bank Installs Robot in Branch, Video Interaction With Customer Goes Viral

“Tap on My Chest”: First Bank Installs Robot in Branch, Video Interaction With Customer Goes Viral

  • First Bank of Nigeria has installed a robot representative in one of its branches to attend to its customers
  • A video of a customer interacting with the robot has gone viral on social media, attracting a lot of attention and different reactions
  • Nigerian banks have been making serious efforts to infuse technology into their day-to-day operations

Next time you walk to one of First bank of Nigeria branches you might not be welcomed by a human being, but a robot.

A recently released viral video captured a customer engaging with a robot representative offering to assist.

Nigerian banks
Nigerian banks are investing heavily on IT solutions Photo credit: @gunde1
Source: Twitter

The two minutes video captured at one of First Bank of Nigeria branch in Abuja quickly gained traction on social media.

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Banks' investment in technology

Over the years, Nigerian banks have been making significant investments in technology innovation and software.

According to Punch, in the first six months of 2022, banks committed over N81.92 billion to Information Technology services.

This marked a 58.69% increase from the N51.62 billion spent by the banks on the same services in the corresponding period of 2021.

Furthermore, most Nigerian banks have also introduced chatbots across different platforms to optimise their operations and enhance the customer experience.

Nigerians react to robot customer care representative

Reacting to the video, Abeegunde Omo Igbaye wrote:

"End of receptionist and customer care at hand. Robots don't take annual leave, no pension, no gratuity, no sick leave, no maternity leave, no lateness to work, no need of car, dressing, medical allowances"

@cryptoneall added:

"This is to show that jobs will soon be scare and People will start loosing their jobs to robots"

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@governorsteve also said:

"This Robot stole First Bank Nigeria, Adetokunbo Ademola Branch Front desk persons job. Is ours safe?

CBN issues 4 new directives to Access, Zenith, GTB on domiciliary bank accounts

Meanwhile, in another report, the CBN has released six new directives on how domiciliary bank accounts should operate in the country

The move is aimed at promoting transparency, discouraging speculation, and ensuring overall stability in the forex market

Access, Zenith, and Guaranty Trust among several other commercial banks are expected to make make the necessary adjustments

Source: Legit.ng

Dave Ibemere avatar

Dave Ibemere (Senior Business Editor) Dave Ibemere is a senior business editor at Legit.ng. He is a financial journalist with over a decade of experience in print and online media. He also holds a Master's degree from the University of Lagos. He is a member of the African Academy for Open-Source Investigation (AAOSI), the Nigerian Institute of Public Relations and other media think tank groups. He previously worked with The Guardian, BusinessDay, and headed the business desk at Ripples Nigeria. Email: dave.ibemere@corp.legit.ng.