- As part of its effort to attend to give the custoemrs a good service delivery, Ikeja Electric has recently introduced the ‘Singleview’ platform
- According to reports, the platform was launched to meet the needs of customers who uses prepaid meter and resides in Ikeja area of Lagos state
- Folake Soetan, the chief executive officer of Ikeja Electric noted that customers will now be able to access personal information on their meter at a go
Ikeja, Lagos state- The Ikeja Electric Plc (IE) has recently announced the introduction of Singleview, an interactive platform designed to enable prepaid meter customers access their vending pattern and consumption.
The Nation reports that the platform was unveiled by Mrs Folake Soetan, Chief Executive Officer, Ikeja Electric on Friday, October 8, in Ikeja.
Soetan said the platform serves as a major touch point where prepaid meter customers could access personal information such as energy vending record and consumption history.
According to her, they can also access month-on-month energy consumption, account number, account status, tariff class and rates.
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From tracking energy consumption, to viewing payment history, managing multiple accounts, accessing quick complaint resolution, the prepaid customers can now view all activities at a glance, a report by IE Facebook page also indicate.
Soetan noted that the Business Unit and Undertaking Office covering their location would respond promptly.
“As a customer centric organisation, Ikeja Electric is always forward thinking, innovative and committed to its customers in order to enhance their experience.
“This solution offers convenience and prompt service. We have further given them power in their hands.
“The platform will enable customers to access the necessary information with ease.
“With the ability to track and understand their consumption and vending patterns, they are able to plan their energy need efficiently.”
Soetan said SinglevIew was targeted at only prepaid meter customers within Ikeja Electric network, adding that customers could use it by logging on to www.ikejaelectric.com/single-view to learn more about the solution and register with their meter number.
List of areas affected as Ikeja Electric announces 8-week blackout in Lagos
Meanwhile, Legit.ng had earlier reported that Ikeja Electric Plc, an electricity distribution company, has announced an eight-week power outage in some areas under its coverage in Lagos.
The company explained that the move is to enable the Transmission Company of Nigeria (TCN) to re-conduct its 132KV lines.
It was gathered that Olajide Kumapayi, the chief technical officer of the electricity distribution company, made this known during a news conference on Monday, October 4.
3 times Buhari govt hiked power tariff in 5 years
Earlier, the new electricity plan was announced by the Nigerian Electricity Regulatory Commission (NERC).
The agency in a directive issued on December 31, 2020, stated that the new tariff will take effect from January 1, 2021.
NERC also maintained that the new tariff outmodes the Order NERC/2028/2020, according to a revised Multi-Year Tariff Order (MYTO) signed by the new chairman of NERC, Engr. Sanusi Garba.