Inside T2’s Uyo Customer Forum: Real Talk, Honest Feedback and a Fresh Start
When a telecom brand says “we’re listening,” it usually ends at a press release or a feel-good tweet.
But last weekend in Uyo, T2 made it real, bringing customers face-to-face with its top executives for a no-holds-barred Customer Forum that felt more like an open conversation than a corporate event.
Held on the sidelines of the Ibom Ignite Conference 2025, the session broke every stereotype of a brand talk shop. There were no long speeches or corporate slides, just real people, real feedback, and a refreshing sense of honesty.
“We’re Here to Listen and Fix It”
Leading the charge was T2 CEO, Obafemi Banigbe, who wasted no time setting the tone.
“We came here because your voices matter,” he said. “We know that in the past, we didn’t always get it right. But we’re here to listen, to learn, and to fix it. This is a new T2, one that puts customers first.”
His words hit home. You could feel the room shift, customers leaned in, questions started flowing, and for once, it didn’t feel like a one-way conversation.
Banigbe didn’t stop there. “We’re back in business, and we’re back for you. T2 isn’t just a telecom operator anymore, we’re becoming a digital lifestyle partner that connects, empowers, and supports you. Whether you’re studying, hustling, creating, or building something new, T2 wants to power that journey.”
No Filters, Just Conversations
Then came Ikenna Ikoku, Regional Head of Sales for South-South and South-East, who kept it candid:
"We’re not here to tick boxes; we’re here to build real relationships,” he said. “The South-South and South-East are key to our growth, and we’re investing in stronger presence, faster response, and better partnerships. Every feedback you give us today will shape how we show up tomorrow.”
Nneka Owolabi, Vice President of Retail Services, took it a step further with exciting updates.
“We’re redesigning the entire customer experience, from our stores to our online platforms, to make it faster, friendlier, and more enjoyable,” she shared. “You’ll start to feel the difference in how we attend to you, respond to you, and engage with you.”
And rounding off the lineup was Seni Ogunkola, Vice President of Brand and Communications, who perfectly captured the new spirit of the brand:
“We’re here to listen, not lecture. We’re rebuilding trust through transparency, empathy, and action. You talk, we act, that’s the new rhythm.”
The Vibe: Honest. Open. Hopeful.
But beyond the quotes and promises, what made the forum truly special was its energy. It was informal, honest, and surprisingly warm. Customers shared their frustrations freely, and instead of corporate jargon, they got real answers. Executives took notes, exchanged phone numbers, and even laughed along with the crowd. It felt less like a boardroom and more like a family meeting long overdue. By the end, it was clear, this wasn’t a talk shop. It was a reset.
As Banigbe wrapped up, he left the room on a hopeful note.
“We’re not perfect yet, but we’re determined. Rome was not built in a day, but it was built, with vision and determination. Every comment you make today will shape the T2 you experience tomorrow. We’re building a brand that listens and we’ll prove it.”
One attendee summed it up perfectly as people filed out, “It’s the first time I’ve seen a brand show up like this, open, humble, and ready to change. If this is the new T2, then I’m rooting for them.”
T2 didn’t just come to Uyo to talk, it came to listen, and it showed.
If the energy in that room is anything to go by, this could be the start of a stronger, smarter, and more human connection between T2 and the people it serves.
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Source: Legit.ng
