9mobile Celebrates #CSW2021, Hails Customer Service Reps as Unsung Heroes
Customer-friendly telecommunications brand, 9mobile, celebrated this year’s customer service week by reassuring its customers of quality service and customer satisfaction. The annual Customer Service Week is an international celebration on the importance of customer service and the people who serve and support customers daily.
Source: UGC
L-R: Studio Technician, Customer Care, 9mobile, Joshua Audu; Specialist, Quality Assurance, 9mobile, Winifred Inyang; Acting Chief Executive Officer, 9mobile, Jurgen Peschel; Executive Assistant to the CEO, Victoria Okon-Otoyo; and Specialist, Quality Assurance, Samuel Ajibodu at 9mobile’s celebration of staff members during the 2021 Customer Service Week
Excellent customer experience and satisfaction is a culture at 9mobile
Speaking as the company marked the 2021 Customer Service Week with activities at its Experience Centres across the country, Director, Customer Care Service, Ehimare Omoike, acknowledged customers' contributions to the Operator's success.
"At 9mobile, customer service is beyond a department. It's a culture, a way of life for everyone in the organisation. All our critical parts and outlets provide seamless support that guarantees customer satisfaction," Omoike said.
Source: UGC
Source: UGC
A toast to the unsung heroes.
He went on to thank 9mobile's customer service team for their commitment to delivering excellent service to customers at the height of the COVID-19 pandemic.
"Regardless of the shift online, you still require people at the backend to provide support. Our customer service reps are truly unsung heroes. Despite the pandemic, they dedicated their time and lives by leaving their homes for their workplaces to provide support to customers," he said.
Source: UGC
Source: UGC
L-R: Kolade Agbaje, Supervisor, Contact Centre Operations; Olunike Okusada, Manager, Customer Care Training; Bukola Adeyoola, Manager Contact Centre Operations; and Kayode Ayenuro, Manager, Outbound Operations
Valued customers contribute to our success story
At several experience centres across the country, 9mobile care representatives welcomed customers and specially thanked them for keeping faith with the network, some of the customers were also presented with gifts as a token of 9mobile’s appreciation to its valued customers because their patronage contributes immensely to 9mobile’s success story, making the telco Nigeria’s customer-centric telecommunication company.
Source: UGC
Source: UGC
This year’s international customer service week was themed “The Power of Service”
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