Nigerian Subscribers Criticises MTN Over Compensation After Network Shutdown

Nigerian Subscribers Criticises MTN Over Compensation After Network Shutdown

  • MTN Nigeria rewarded its subscribers for the downtime that lasted for more than four hours over a week ago, which prevented calls and data usage
  • Not all subscribers received compensation from MTN Nigeria for the downtime, and they bare their disappointment on the action of the telco
  • The company rewarded users based on call and data usage on Sunday, but some subscribers said the compensation is too small

On Sunday, MTN Nigeria Chief Executive Officer, Karl Toriola, announced that the company was compensating subscribers for the downtime experienced about a week before.

The first disclosure for the compensation came through a text, but not every subscriber got the alert. This left some customers in confusion, as Toriola didn't reveal this in his YouTube video message.

The CEO said MTN Nigeria will reward subscribers for their inability to make calls or browse by offering them the airtime and data they used between 12 noon to 7 p.m - this was where the segregation occurred.

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Nigerian Subscribers Criticises MTN Over Compensation After Network Shutdown
MTN Nigeria logo illustration. Photo: MTN Nigeria
Source: Facebook

MTN Nigeria has over 67 million subscribers, but not all of them conducted a call or used their data during the period MTN decided to use for compensation, and some customers are unhappy about it.

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What MTN subscribers are saying

Some of the customers complained that the reward was too small, as the airtime was dependent on the usage, meaning N11 airtime was given as compensation.

According to Tola Oyeyemi, who was also affected by the downtime, she didn't receive any refund from MTN:

"I didn't receive any message from them. It seems they selected those they prefer."

Another user, Ukhueleigbe Zaccheus, complained why the company will use Sunday call and data activities to judge their compensation when they could have just given everybody since the downtime wasn't selective.

"I made calls on Sunday, but I didn't get anything from MTN. It's bad that they will choose such method when everybody experienced the downtime." Zaccheus said.

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One of those compensated said he received N11 as airtime, a gesture that didn't sit well with him. The anonymous complaint stated the reward was poor and nothing to rejoice about.

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