CBN gives tips on how customers can lodge complaints against their banks
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CBN gives tips on how customers can lodge complaints against their banks

The Central Bank of Nigeria (CBN) has provided tips on how Nigerians can lodge complaints against their banks whenever they have issues regarding financial transactions.

In a thread of thread posted on Twitter via its official Twitter handle, @cenbank, the apex bank provided tips on how to lodge complaints against the banks on various banking errors such as debit card related and funds transfer issues, excess charges, etc.

How to lodge complaints to CBN on card related issues

The CBN advises banks' customers to wait for "72 hours for resolution after which you can contact the CBN by sending an email to cpd@cbn.gov.ng, contactcbn@cbn.gov.ng or call +234 7002255226."

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How to report your banks to CBN on excess charges issues

For banks' customers who have excess charges issues, the CBN advised that they "allow 30 days for resolution, after which you can contact the CBN by sending an email to cpd@cbn.gov.ng, contactcbn@cbn.gov.ng or call +234 7002255226".

How to report account management issues to CBN

The CBN advises banks customers with account management issues to "allow 14 days for resolution, after which you can contact the CBN by sending an email to cpd@cbn.gov.ng, contactcbn@cbn.gov.ng or call +234 7002255226".

How to make it easy for CBN to intervene and resolve the issues

To enable the CBN to do follow up, banks customers are advised to "insist on getting the Consumer Complaint Management System (CCMS) tracking number" from their banks after lodging a complaint".

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Meanwhile, Legit.ng previously reported that the CBN released a new directive on the nation's currency and how none, no matter their condition, should be rejected by commercial banks.

The apex bank on Friday, July 5 asked customers to report any bank which refuses to collect torn notes from them.

The CBN also released a contact line that customers could call whenever the situation happens.

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Source: Legit.ng

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