Internet Firm Speaks on Current Connection Challenges as List Shows Affected Countries in Africa

Internet Firm Speaks on Current Connection Challenges as List Shows Affected Countries in Africa

  • MainOne, an internet infrastructure service provider, has said partial service has been restored to some customers affected by the undersea cable cut
  • The company said it is working hard to restore full service to affected companies very soon
  • MainOne stated that the repair works on the undersea cable could take some time to be affected’s Pascal Oparada has reported on tech, energy, stocks, investment and the economy for over a decade.

A West African digital infrastructure service provider, MainOne, has recently restored service to some customers affected by the undersea cable cut in Cote d’Ivoire.

The company added that it is actively working to restore complete services through capacity acquired on available cable systems.

MainOne restores service
Nigerian internet company says partial service has been restored to damaged undersea cable Credit: Khaichuin Sim
Source: Getty Images

MainOne says repairs could take weeks

For over three days, access to the Internet has been challenging in some African countries following the subsea cable cut, which powers communication and the Internet.

Read also

“Nigeria, Ghana”: Full list of African countries affected by internet outage and its severity

MainOne is one of the affected submarine communications cable owners. Others include the West Africa System (WACS), the Africa Coast to Europe (ACE), and SAT3.

MainOne announced on March 15, 2024, that repair works have commenced on its undersea cables, which could take about five weeks to resolve.

TheCable reports that the company is collaborating with cable systems unaffected by the incident or previous outages to secure restoration capacity.

MainOne clarified in a new statement on Saturday, March 16, 2024, that the estimated repair time it initially declared was for its submarine cable fault to be fixed, not for service provision.

MainOne said.

“The repair time is to enable our services to become fully restored and independently supply capacity to customers,” the company said.
“We have already restored services to some customers and are actively working on restoring services to others via capacity acquired on available cable systems.”

Read also

Internet outage: Fresh update emerges over ongoing undersea cable repair

Banks, individuals, and organisations suffer outages

According to reports, other communication companies have started repairs on the damaged undersea digital cables along West Africa.

The Nigeria Communication Commission (NCC) said the internet disruption experienced by banks, individuals and some organisations was due to the undersea cable in Abidjan in Cote d’Ivoire.

The Commission assured that repairs had begun on the subsea cables, saying that firms have promised to work hard to ensure services are restored to the affected countries.

Access, Zenith, UBA, others send messages on transaction alternatives reported that following the failures in multiple subsea cables, West and Central Africa regions are experiencing a widespread internet blackout.

On Thursday, March 14, subsea cable providers were affected by significant cuts to undersea submarine cables, disrupting internet traffic in parts of the continent.

As reported by the BBC, the disruption extended to South Africa, Ghana, Kenya, the Ivory Coast, Liberia, Cameroon, and Benin.


Pascal Oparada avatar

Pascal Oparada (Business editor) Pascal Oparada is a Mass Communications Graduate from Yaba College of Technology with over 10 years of experience in journalism. He has worked in reputable media organizations such as Daily Independent, TheNiche newspaper, and the Nigerian Xpress. He is a 2018 PwC Media Excellence Award winner.

Online view pixel