“What Was That?” Professional Flight Attendant Faults Ibom Air Over How Comfort’s Case Was Handled
- A professional flight attendant faulted Ibom Air over how they handled the case of a passenger, Comfort Emmanson, in a viral video
- An unexpected drama unfolded when Comfort was filmed slapping an air hostess on the plane after she allegedly refused to turn off her phone
- The passenger also struggled with the airport security that confronted her at the Lagos airport in videos that emerged
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Amid the trending issue involving an Ibom Air passenger, Comfort Emmanson, a professional flight attendant, Maristella Okpala, has spoken against the airline’s conduct.
Comfort was filmed slapping an air hostess on the plane and resisting arrest from the airport security that confronted her at the Lagos airport in videos that emerged.
Source: TikTok
The videos showed how the passenger struggled with aviation security and ground officials who tried to disembark her from the plane.
In one of the videos, the passenger’s privates were exposed after being pulled out of the plane.
Air hostess faults Ibom Air's action
Shortly after the news went viral, it was reported that Comfort was remanded in Kirikiri prison after being charged in court.
As Nigerians analysed the situation, Maristella faulted the airline for how the issue was handled.
On her Instagram page, @mariselle4 stated that the airline didn’t follow the proper procedure.
She said in her post:
“As a professional flight attendant, I have seen many discussions regarding the recent incident involving a female passenger and an Ibom Air crew member. While I do not condone unruly behavior from passengers under any circumstances, I must address what I saw in that video. WHAT WAS THAT???
“We have clear guidelines for handling and restraining unruly passengers yet what I witnessed in this situation was far from standard procedure. If the claim is that the passenger violated safety protocols, then I must point out that the crew’s actions also appeared to contradict those same safety standards.
“One of the most concerning moments was seeing a crew member lift the passenger’s clothing, publicly exposing her in a way that was completely unacceptable. To make matters worse, someone was recording the incident, ensuring that this deeply private moment reached millions of viewers.
“But it doesn’t stop there.The passenger was not only physically mishandled but was also reportedly taken to prison and banned for life from flying . I must ask under what rule or authority was this action taken?
“If this had happened on my airline or any airline abroad , legal consequences would be inevitable and the compensation for such treatment could reach extraordinary amounts. What I saw was not just a breach of procedure; it was a violation of basic human dignity/rights.”
Source: UGC
Ibom Air: Reactions trail flight attendant’s observation
@neylo__ said:
"You’re very correct."
@queennerfatiti1 said:
"Imagine she’s a foreigner, the fear of getting sued and being blacklisted by her country will never make them do that."
@vivexbouty said:
"God bless you. You are truly a professional. Not all those hand-picked to perform such a responsibility. As an air hostess or anyone in any customer service position you must be trained and equipped on how to deal with irate customers and she just proved that she came in through the back door. So unprofessional."
Video of Comfort in Ibom Air surfaces
Legit.ng reported that an old video of Comfort using Ibom Air surfaced, suggesting that she was a regular user of the airline.
In the video shared on her TikTok page, the lady was seen boarding an Air Ibom flight, showing off her passport, cash, and the interior of the plane during her flight to Ghana.
Proofreading by Funmilayo Aremu, copy editor at Legit.ng.
Source: Legit.ng
