The slogan ‘customer is king’ is taken to mean different things to different people. While some people regard the term as something to make them confident in a brand and how they report issues, others see it as a term to excuse bad behaviour because like they say, customer is always right.
Just recently, a viral video has been making the rounds on social media of a gym CEO, Ebun Okunbajo, seriously shouting and berating a customer for what he called bullying.
According to ChallengerNG who shared the video on Twitter, a customer had a complaint and forwarded it to Okunbajo. The CEO did not like how the issue was reported and according to ChallengerNG, Okunbajo reacted by being dramatic, loud and close to being violent.
ChallengerNG wrote: “Here's the CEO @FitnessCentNG Lekki, Ebun Okunbajo.
Apparently a customer had a complaint and took it forward to him but he didn't like the way he went about it. So he reacted as seen in the video by being dramatic, loud and close to being violent in front of other customers.”
See the video below:
Seeing as Nigerians are quick to judge issues on social media, this situation however brought about different reactions. Majority of the people who came across the video said that the customer should also explain what she did that led to Ebun's outburst.
Others commended the CEO for speaking up against being bullied by a customer who thinks they are always right. A few others also said no matter the provocation, Ebun should not have reacted that way while some people also vouched for the CEO by saying they know him personally and he is a cool headed guy. A few who also claimed to know him personally said he is not.
See some reactions below:
Hmm...Nawa o. Wetin customer no go see for Ebun's gym.
In other news, Legit.ng reported that Nigerians on Twitter reacted to a viral video of music star, Davido, singing praise and worship in church.
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